SERVICE DEPARTMENT

Folio Instruments offers on site warranty support, equipment calibration. All repairs and calibrations follow precise requirements set out by the manufacturers.  

Folio Instruments is the only authorized service center in Canada for the equipment we represent. Folio instruments is a proudly Canadian, fully bilingual, company and we provide Canadian Safety Association CSA Certification on all instruments and equipment. Our safety program includes regular in-house safety training, Workmen's Compensation and full liability coverage.

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Platinum Extended Warranty Program

This program extends the warranty of the instrument and should be considered by clients who require priority service with reduced down time at a fixed annual cost.

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   Includes:

  • Priority Response

  • Annual Preventative Maintenance visit

  • Parts (not including consumables)

  • Manufacturers check off list

  • Labour

  • Annual Calibration certificate

  • Firmware and software updates as available

  • Review training for new and existing users

  • Travel Cost

  • Priority Phone support for one year

  • All emergency visits

Silver Labor Only Program

This program is for our clients who have multiple instruments in their laboratory from Folio Instruments.   Clients will be buying a block of hours up front at a reduced rate saving annual costs.   This also includes priority response and annual maintenance visits.

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       Includes:

•    Priority Response
•    Annual Preventative Maintenance as per manufacturer's specifications
•    Manufactures check off list
•    Annual calibration certificates
•    Firmware and software updates as available
•    Review training for new and existing users
•    Priority Phone support for one year

•    Block hours can be applied to hourly work, travel time and install of new instruments
•    Parts and consumable are extra, if required
•    Un-used hours maybe carried over 1 year with the renewal at the same level in the New Year

 

Bronze Preventative Maintenance Program

This program is for our clients who want to reduce their down time and want an annual calibration certificate for their instrument following strict manufactures guidelines.   Folio will preform the preventative maintenance work as suggested by the instrument manufacturer.

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   Includes:

• Annual Preventative Maintenance as per manufacturer's specifications
• Labour
• Manufactures check off the list
• Annual calibration certificate
• Firmware or software updates as available
• Review training for new and existing users
• Priority Phone support for one year
• Parts and consumables are extra if required