Solutions

for the scientific community

SERVICE

SERVICE

Folio Instruments is a proud Canadian industry leader in providing excellent, professional, comprehensive service to our customers. Our team of professionally trained engineers has over 30 year's instrumentation experience ! Our commitment and dedication to service excellence begins with our engineers. They regularly participate in ongoing training programs at the manufacturers facilities in order to keep pace with new developments in cutting edge technology. Our engineers provide instrument installation, comprehensive training tailored to your needs, preventative machine maintenance and repairs.

Folio Instruments offers on site warranty support, equipment calibration. All repairs and calibrations follow precise requirements set out by the manufacturers.  

Folio Instruments is the only authorized service center in Canada for the equipment we represent. Folio instruments is a proudly Canadian, fully bilingual, company and we provide Canadian Safety Association CSA Certification on all instruments and equipment. Our safety program includes regular in-house safety training, Workmen's Compensation and full liability coverage.

PLATINUM PROGRAM

This program should be considered by clients who require priority service at a known annual cost.

Includes:

  • Priority Response

  • Annual Preventative Maintenance visit

  • Parts (not including consumables)

  • Labour

  • Calibration certificate

  • Travel Cost

  • Priority Phone support for one year

  • All emergency visits

Call for pricing

SILVER PROGRAM

This program offers priority service, one emergency visit and a annual preventative visit at a fixed cost.

Includes:

  • Priority Response

  • Annual Preventative Maintenance visit

  • One emergency call

  • Calibration certificate

  • Travel cost

  • Priority Phone support for one year

  • Parts and Labour extra, if required

Call for pricing

BRONZE PROGRAM

This program offers:

  • Annual Preventative Maintenance as per manufacturer's specifications

  • Calibration certificate

  • Firmware or software updates depending on manufacturer

  • Instrument training (if performed at client site)

  • Phone support for one year

  • Reduced travel fee

  • Parts and Labour extra, if required

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APPEARANCE INSTRUMENTS CALIBRATION PROGRAMS

​Includes: annual preventative maintenance as per manufacturer's specifications with check list labour, firmware or software updates (depending on manufacturer), unlimited phone support for one year, calibration certificate ​

Glossmeter calibration

Colorguide calibration

Hazegard Calibration

Konica-Minolta CR-10 Color DIfference Meter

Konica-Minolta BC-10 Baking Meter

Konica-Minolta Spectrophotometer CM-2500D, CM-2600D, CM3220D

Konica-Minolta Spectrophotometer CM-3600D

Konica-Minolta Chroma Meter CR-400 and CR-410

Konica-Minolta Chroma Meter CR-300

Calibration & Calibrated Tiles

New calibrated plate for Konica-Minolta Chroma-Meters CR400-CR410

Calibration of white plate for Konica-Minolta CR 200 / 300 / 400

Calibration of white plate for Konica-Minolta CR 210 / 310 / 410

Calibration of Gloss Tiles (without instrument)

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COATING INSTRUMENTS PROGRAMS

Includes: annual preventative maintenance as per manufacturer's specifications with check list labour, firmware or software updates (depending on manufacturer), unlimited phone support for one year, calibration certificate

Ford Cup

Brookfield viscometer

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PAC PETROLEUM TESTING INSTRUMENTS

Includes: annual preventative maintenance, check list labour, firmware or software updates (if required), instrument training, unlimited phone support for one year, calibration certificate, reduced travel fee.

Distillation Units Herzog / ISL

Flash Point HFP 360 / 362

Herzog Cleveland 355

ISL Flash Points

ISL CPP97 Pour & Herzog 850

ISL Houillon Viscometer (Per bath - co-rings included)

Alcor JFTOT

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HEAD OFFICE

Kitchener (ON)

Ship instrument to:
Folio Instruments Inc. ATTENTION : Service Department
277 Manitou Drive Unit A
Kitchener, Ontario
N2C 1L4

Please, include the following information:

- Purchase order for either the service amount or a minimum of 1 hour labour

- Service requested, problems noted and contact name

- Indicate courier and account number for return of instrument

- Indicate if insurance should be declared

For more information about the different service offered,

please contact Dan Cormier : 1-800 683-6546 ext. 107

or

email : service@folioinstruments.com

or FAX : 519-748-1535

Installation & Service Report Form

Service Report Form

Customer Required Form

CSA Regulations

Installation Agreement